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$9.95 flat shipping on all orders buy 2 items save 10%, buy 3 items save 15%, 4 items save 20%

faq

 

1. When will i receive my order?

2. Can i have my order delivered overnight?

3. What is your return policy?

4. Why my payment was failed?

5. I didn't receive my tracking number?

6. I don't know which size to order?

7. When will i get a response for my question(s)?

8.Why the charge from my credit card bill is different from the total amount in my shopping cart?

 

1. When will i receive my order?

 

An average shipping time is 5-7 working days. Certain items requires a handling time to be prepared, like transferring products, customization required and order preparation. Please also pay attention to the shipping notice from the product description. In most cases, we would like not to take hurry orders.

 

2. Can i have my order delivered overnight?

 

Sorry, we are not able to provide overnight shipping by now.

 

3. What is your return policy?

 

You can return the order for a full refund without any reason within 25 days after the delivery. But please understand you cannot return the order if the product(s) is no longer in its original condition. The refund will be proceeded after the product(s) was returned in its original condition. A bank processing time is required based on different bank policies.

 

4. Why my payment was failed?

 

a.The transaction might be declined by bank, you may need to call your bank to fix it and reorder.

 

b. Your have insufficient funds in your card.

 

c. The toal order amount is too high so it is rejected by our payment processing system. Please contact us for a solution if you need bulk order.

 

d. Other reasons.

 

5. I didn't receive my tracking number?

 

Your order is still in preparation or we didn't send the tracking number on time. You can contact us and request a tracking update.

 

6. I don't know which size to order?

 

Just contact us and let us know your height, weight and shape, we will give you a size suggestion.

 

7. When will i get a response for my question(s)?

 

Usually we will give you a reply within 6-12 hours via email. We prefer to be contacted via email since that's the best way for our colleagues to sort out the things. We will call you or we will provide a phone number to you when we think it's necessary. Thanks in advance for your patience.

 

8.Why the charge from my credit card bill is different from the total amount in my shopping cart?

 

An extra 3-4% bank handling fee may exist per different bank policy.